Shipping policy

SHIPPING AREAS
AWCasa provides worldwide shipping services.

SHIPPING TIME
For Pre-made products, dispatch will occur within 7 working days.
For Made-to-order products, you will be informed of the logistics process through email. In the first stage, the ordered products are detailed, including the estimated delivery time for each product in the order. In the second stage, you will be notified that the product has been manufactured and shipment has commenced. In the third stage, you will be informed when the product arrives at the warehouse. In the fourth stage, our local delivery team takes over the shipment, and you will be informed of the carrier and logistics number. In the fifth stage, you will be instructed to verify your package upon successful delivery.
Whether made-to-order or pre-made, we oversee the entire process and anticipate your feedback.
DELIVERY METHODS
Front Door Delivery: Free
Delivery of your order is a crucial process that necessitates safety measures for all parties involved, including our customers, team, and community. Consequently, AWCasa has instituted Front Door Delivery as the default option, ensuring contactless delivery to the front door of your residence on the specified date and time.
On the day of delivery, you will receive a notification when our logistics team is approximately 30 minutes away. No signature is required, as our team will photograph the delivered items at your doorstep.
In the case of a multi-unit apartment, delivery will be made to your front door if accessible; otherwise, your order will be left at the nearest safe point to your residence if access restrictions apply. Small items not canceled or returned will be shipped via courier at no cost.
Inside Room:The cost will be determined based on the quantity and volume of the furniture.
Opt for our In-Room Delivery service to have your order delivered to any room of your choosing by our team. This option is ideal for multi-level homes or apartments. Here's what to expect:
Your order will be delivered to the designated room beyond the doorstep (our delivery team always wears shoe covers to maintain a clean environment).
Our delivery teams adhere to local mandates and guidelines; you can request masks and/or gloves for your delivery, and we will comply.
A notification will be sent on the day of delivery when our team is approximately 30 minutes away.
A signature is required to confirm the delivery.
Inside + Assembly:The cost will be determined based on the quantity and volume of the furniture.
For the delivery and setup of large items, such as dining tables or TV stands, you can choose our room-specific delivery service. Here's what you can expect:
We go beyond doorstep delivery, bringing your order straight to the room of your choosing. Our delivery team always wears shoe covers to keep your home clean.
Our delivery team follows local guidelines, and masks are optional in some areas. If you prefer, let us know, and we'll wear masks and gloves during delivery.
We'll also assemble your furniture, allowing you to enjoy your impeccable taste in decor.
To confirm delivery, your signature is required.
While our team is highly skilled, we cannot install items that may permanently alter your space, such as anti-tipping hardware or securing items to walls. Check the product page for Assembly Instructions to determine the level of assembly required.
ORDER TRACKING
Track your order and shipping & handling information by logging into your awcasa.comaccount. If you haven't registered yet, track your order using your order number. For additional shipping information, email us at support@awcasa.com, and we'll respond within 24 hours.
If you haven't received your product but the logistics order shows that the goods have been signed for, please contact us within 3 business days. After 3 working days, we will no longer address this issue, and you'll need to contact the logistics company directly for assistance.
Please note:
Your order may arrive in multiple packages, each with its own tracking number.
The package name may not be identical to the item name.
Proof of Delivery (POD)
The Point of Delivery (POD) is more than just a delivery receipt. It's an acknowledgment that the goods have been received without any damage. Unfortunately, PODs are often signed without proper inspection of the delivery.
To avoid any issues, we recommend that you verify that the shipment is indeed yours, that the entire order has been delivered, and that the items are undamaged.
Please note that any damage not indicated on the POD before signing will result in AWCasa being unable to authorize any damage claims after the driver has left.
To ensure that everything is in order before signing the POD, please refer to the following checklist that we have prepared for you:
To ensure a hassle-free delivery process, we highly recommend that you go through this checklist before signing the Point of Delivery (POD):
Check all cartons for visible damage.
Confirm that you have received the correct items as stated in the POD and delivery order.
If you have opted for White Glove Service, wait until all items have been unpacked and thoroughly checked for any visible damage before signing off on the POD.
In case of serious damage to any carton, point it out to the delivery driver immediately.
If there is any damage to the products or cartons, take photos of them.
If the delivery causes any damage to your property, make sure to indicate it on the POD and take photographs or video footage of the damage for documentation purposes.
Once you have gone through the entire shipment and documented any issues, obtain the driver's signature or initials next to your notes about the damaged items on the POD.
Note: Do not dispose of cartons until the issue has been resolved.