Refund policy

Return and Cancellation Policy for In-Stock Furniture
At AWCasa, we take pride in meticulously crafting high-quality, in-stock furniture to complement your unique style and preferences. Recognizing that circumstances may change, and you might need to cancel your order, we have established a comprehensive return and cancellation policy to ensure transparency and clarity:
Cancellation within 24 Hours (Working day): You reserve the right to cancel your order within the first 24 hours of placing it at no cost. If canceled within this period, a 5% transaction fee will be deducted. Please note that this fee is imposed by our payment institution responsible for processing payments.
Cancellation from 24 hours to 7 days (Working day): Should you choose to cancel your order from 24 hours to 7 days, a cancellation fee equivalent to 20% of the total order value, along with a 5% transaction fee, will be applied. This fee is essential to cover the handling and preparation costs associated with your furniture shipment.After seven days, cancellation requests will not be accepted, and if you wish to cancel your order, the entire payment will not be refunded.
How to Cancel Your Order: To initiate the cancellation process, kindly contact our customer service team via email at support@awcasa.com. Provide your order number and the reason for cancellation. We will guide you through the process and initiate the refund after deducting the applicable fees. Please note that the cancellation timeframe is measured from the moment we receive your email, not when our reply is sent.
Shipping Damages: If you receive furniture that is damaged, defective, or not as described, please notify us within 48 hours (business day). We will collaborate with you to address the issue promptly and, if necessary, initiate the return and refund process.
Order Modifications: Recognizing that preferences may change, we accommodate order modifications within 24 hours (business day) of the initial order date. Significant modifications beyond this period may incur additional costs or delays and may necessitate a cancellation fee.
Return Shipping: For returns unrelated to damage or defects, you are responsible for the return shipping costs. The returned item must be in its original condition and packaging to qualify for a refund. Once received and verified, a refund for the purchase price, less applicable fees, will be issued.
Refund Processing: Refunds will be processed within 3-5 business days after receiving the returned item and confirming its condition. The original payment method used for the purchase will receive the refund.
By choosing AWCasa, you acknowledge and agree to adhere to the terms and conditions outlined in this in-stock furniture return and cancellation policy. For any inquiries or further assistance, please reach out to our dedicated customer service team at support@awcasa.com. We are committed to ensuring your satisfaction and providing exceptional in-stock furniture for your home. Thank you for selecting AWCasa; we eagerly anticipate serving you and helping you discover the ideal furniture pieces for your living space.
Return and Cancellation Policy for Made-to-Order Furniture
At AWCasa, our commitment to excellence extends to crafting high-quality made-to-order furniture tailored to your unique style and requirements. Recognizing that circumstances may change, and you might need to cancel your order, we have established a comprehensive return and cancellation policy for made-to-order furniture:
Cancellation within 5 Days (Working  day): You have the right to cancel your made-to-order furniture order free of charge within 5 days of placing it. If canceled within this period, a 5% transaction fee will be deducted. This fee is imposed by our payment institution responsible for processing payments.
Cancellation after 5 Days (Working  day): Should you choose to cancel your made-to-order furniture order after the initial 5-day period, a cancellation fee equivalent to 20% of the total order value, along with a 5% transaction fee, will be applied. This fee is necessary to cover the costs associated with customizing and preparing your furniture, as well as processing the cancellation.
How to Cancel Your Order: Initiate the cancellation process by contacting our customer service team via email at support@awcasa.com. Provide your order number and the reason for cancellation. We will guide you through the process and initiate the refund after deducting the applicable fees. Please note that the cancellation timeframe is measured from the moment we receive your email, not when our reply is sent.
Shipping Damages: Notify us within 48 hours when you receive made-to-order furniture that is damaged, defective, or not as described. We will collaborate with you to address the issue promptly and, if necessary, initiate the return and refund process. Please be aware that made-to-order furniture is unique and customized, making returns challenging for reasons other than damage or defects.
Order Modifications: Order modifications are accommodated within 7 days (business day) of the initial order date. Significant modifications beyond this period may incur additional costs or delays and may necessitate a cancellation fee.
Return Shipping: For returns unrelated to damage or defects, you are responsible for the return shipping costs. The returned item must be in its original condition and packaging to qualify for a refund. Once received and verified, a refund for the purchase price, less applicable fees, will be issued.
Refund Processing: Refunds will be processed within 3-5 business days after receiving the returned item and confirming its condition. The original payment method used for the purchase will receive the refund.
Order Fulfillment: Our dedicated team takes pride in crafting your made-to-order furniture with precision. Depending on the complexity of your order, completion may take several weeks. We will keep you informed of progress and provide estimated delivery dates.
By placing an order with AWCasa, you acknowledge and agree to adhere to the terms and conditions outlined in this made-to-order furniture return and cancellation policy. For any inquiries or further assistance, please reach out to our dedicated customer service team at support@awcasa.com. We are committed to ensuring your satisfaction and providing exceptional made-to-order furniture. Thank you for choosing AWCasa; we eagerly anticipate serving you and creating the perfect furniture pieces for your home.

7 Day Return Policy (General Return)
General Return Conditions: To qualify for a general return, the item must:
  1. Be in brand-new condition
  2. Be uninstalled and/or non-assembled
  3. Be unused, with no missing pieces
  4. Include original tags and complete original packaging (including any crate or wooden box and its fillers)
Please note that the 7-day return policy is based on the delivery time of each individual item shown on the carrier's website, not the entire order.
What You Need to Know Before Starting a General Return:
  1. DO NOT discard any original packaging or wrapping materials from the received item(s).
  2. Package the item(s) the same way they arrived to ensure eligibility for return.
  3. Additional services on the order, including inside room service, room of choice drop-off, and white glove delivery, will not be refunded for general returns.
  4. Provide at least a full-view picture of the product and the outer box, along with a picture of the internal packing, to assess its condition and return eligibility.
  5. Prepaid return shipping labels may be provided in certain regions; the return shipping fee will be deducted upon item return. If a prepaid label is unavailable, arrange the return yourself.
  6. Items returned without authorization will not qualify for a refund and will be rejected on delivery to our returns center.